VOGUE SMILES MELBOURNE

General and Cosmetic Dentistry

Where Beautiful Smiles are designed

to be remembered!

 PORCELAIN VENEER SPECIALS & PACKAGES

We can make your dream smile a reality, whether you are looking to enhance the appearance of your teeth or for a complete smile makeover.

We have the skills, expertise and facilities to offer a complete cosmetic dental solution for patients looking to transform their smile.

Our smile makeovers are tailored to your needs so we can combine popular treatments to make your dream smile a reality. We also offer flexible finance options and different Specials and Packages to make your treatment even more convenient and affordable.

Is your Smiles holding you so far back in life?

Porcelain veneers can be a game changer finally in the way you always wanted to look and feel with confidence shown when you smile.The mouth is responsible for 60-70% of the visual perception of the face. Using artistic principles and porcelain veneers in many cases, it enable us to create startling dental changes realizing the desires and dreams of our patients.

Whether you want one tooth fixed, or a whole new smile, We can help you with a Cosmetic Porcelain Veneer that would exceed your expectation and fit your budget

WE CAN UNLOCK YOUR SMILE WITH OUR DENTAL VENEERS SPECIAL AND PACKAGES OFFER.

Check the details below

PORCELAIN VENEER SPECIALS & PACKAGES

 

Below is our Porcelain Veneer Packages

PREPLESS OR NO-PREP PORCELAIN VENEER PACKAGE

 $700 per tooth. Mimimum 10 teeth to get this Special Offer

– $900 per tooth for 6 Teeth only

 

MINIMAL PREP VENEERS

$1000 per tooth. Minimum 10 teeth to get this Special Offer

$1200 per tooth for 6 Teeth

 

TRADITIONAL OR STANDARD (WITH PREPARATION) PORCELAIN VENEERS

This Porcelain veneers cost roughly between $1500 to $2500 per tooth depending on the complexity of treatment. Exact quotes can be established after a one on one consultation appointment with Dr Castro.

TRADITIONAL OR STANDARD (WITH PREPARATION) PORCELAIN VENEERS PACKAGE PROMO

Save 20% discount for 6 teeth  

30% discount to 10 teeth. Maximum 10 teeth

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Details & The Fine Print. *Smile Package Terms and Conditions
  1. We can offer you Interest Free Financing except the $700 per tooth PREPLESS OR NO-PREPARATION Porcelain Veneer

Patients who wanted to take out Dental Financing of our $700 Prepless Veneer, we can help you with your application but there would be charge of the financing merchant fee.

  1. Subject to Terms and conditions and availability. Offer subject to change or end without notice

Treatment does not include gumlift, nightguard, teeth cleaning, teeth whitening, restorations of decayed tooth, smile design process, trial or mockup smiles.

  1. For PREPLESS or No-Prep veneer requiring  absolutely no preparation of the tooth, it does not require a temporary.
  2. For a MINIMAL PREP VENEER, temporary veneers would be charge at an extra cost.
  3. Three year limited warranty for Porcelain Veneers is limited to failures of materials, including debonding/fallen off and breakage and fracture of materials. It does not apply to pre-existing and recurrent dental decays, or newly developing dental diseases not related to the veneers, or loss of tooth due to accidents, gum diseases, and dental abscesses. Warranty does not cover failure for not taking any recommended treatment plan to protect your Porcelain Veneer

Patients must present for regular scale and clean maintenance 6 monthly at any of our practices to be eligible for this warranty to ensure good health and maintenance of oral hygiene.

  1. Veneers MAY NOT  be the ideal dental treatment for every dental cosmetic issue. Please schedule a one on one Cosmetic consult to assess if you are an ideal candidate for this procedure.
  2. Treatment can only go ahead after a one on one consultation and thorough examination by Dr Castro
  3. Offer cannot be used in conjunction with other Special offer, on-going bundled packages/ promotions/ offers/ discounts/ vouchers
  4. Each personalised treatment plan and quote is tailored to you. We guarantee to honour your quote for 3 months for your customised smile makeover package after your consultation appointment.
  5. We use Emax Porcelain Veneers
  6. For complex cases, we may recommend for you to have a smile design with a trial period with temporaries prior to placing the final Emax veneers. This Trial Smile Design is charged extra at $1000, as it requires more time and extra appointment time on top of your regular Porcelain Veneer booking
  7. A night guard may be advised especially for those patient who grind or clench their teeth to protect the Veneers. If needed, this will be charged extra. Not taking this recommended protection would void the warranty
  8.  
OTHER TERMS AND CONDITIONS OF ALL OUR PROMOTIONAL ACTIVITY
  1. Taking part in this promotional offer constitutes acceptance of our terms and conditions. Please read the Full Terms and Conditions that have been set as below

    1. Please read carefully all the terms and conditions and all limitations that we have set out  for any of our Special offer, may it be an Internet, Media Advertisement and Marketing Promotional Offer or outdoor advertising, Special Discounts or Gifts.
    2. We do reserve the right to stop, modify or to cancel any offer at any time without giving prior notice.
    3. We do reserve the right to give those promotional Special offer at our own Discretion at any time or circumstances.
    4. We  reserves the right to change the terms & conditions at any time without prior notice
    5. For further clarification, availability and detailed clarification on any of our offer, please call our office on 9629-7664 or email us at Reception@drzenaidycastro.com.au
    6. Special Offer cannot be used in conjunction with any other Special offer, on-going bundled packages/ promotions/ offers/ discounts/ vouchers
FREE MINI COSMETIC CONSULT

Terms and Conditions:

  1. Involves a preliminary 10-15 minutes Cosmetic Consult and Exam. If consult exceeded more than 15 minutes, there will be a charge of $50 per block of 15 minutes.

This FREE MINI consultation is not a comprehensive oral examination. This is like a meet and greet and see if we are fit. We will give you a quick run through of your options and cost estimate. Once you have decided and committed to have the Cosmetic work done in our office, we may schedule you on another appointment to discuss all the detail about your treatment options, fees  etc.  Depending on how complex is your case, it may take from 30 minutes to 1 hour, which we charge from $150.

For patients requiring first time longer appointment of more than 15 minutes and won’t mind paying for the charges, please let us know when you made a booking so we can book you accordingly

 For all extensive Cosmetic and major dental works, you will be given a written quote on our office proforma template. If you require formal and extensive written documentations for insurance or some other purposes, there will be a charge of $300

  1. We need a current radiograph no older than 6 months old
  2. This offer is only valid for ALL cosmetic and full mouth reconstruction work which does not include or combine with any General Dental works
  3. To be eligible, please ensure that you mention this offer when arranging your appointment or if you book online
WHAT SHOULD I EXPECT FROM A COSMETIC CONSULTATION?

Cosmetic and reconstructive dentistry is our passion. During your initial visit to our cosmetic dental practice, Dr Castro will conduct a thorough smile analysis, examining the health of your dentition and identifying opportunities for improvement. From there, Dr. Castro will walk you through your treatment options and help you select which treatments best address your health needs and smile goals. Together, we’ll help you reach your dream smile.

This consultation is a critical factor in establishing what kind of experience you can expect and understand the results you can achieve.

Dr. Castro sees the consultation as an interview process. You should come in and decide if she is the right fit for the job, and determine if you feel confident in her expertise and recommendations. At the same time, she also needs to make sure your goals are ones she can deliver!

It’s really important for patients to be heard and Dr. Castro encourages you to be involved in your smile design. She likes to listen and make sure that your goals are realistic and obtainable. A smile needs to be able to both function properly and look beautiful!

In order to maximize time, Dr. Castro asks his patients to come prepared. Have a list of questions you would like to discuss and have answered. If there’s a specific smile you have in mind, it’s helpful to bring in pictures to the consultation.

It’s also important that you feel comfortable and understand the process of the procedure you are having done. Dr. Castro always invites patients to follow up with her if they have any questions they forgot to ask or if they need clarification on something that was discussed.


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TYPES OF COSMETIC CONSULTATION IN OUR OFFICE

TYPES OF COSMETIC CONSULTATION IN OUR OFFICE

Getting a Smile Makeover with Cosmetic Dentistry is similar to buying anything expensive. You go through different stages of buying cycles. With this in mind, we offer 2 types of Consult

  1. MINI COSMETIC CONSULT -FREE -WILL TAKE FROM 10-15 MINUTES

This will fit those potential buyer on their first stages of research about Cosmetic Dentistry. This type of patients are not yet ready to buy but would rather see a lot of dentist to shop around for ideas, information and cost and for them to see who could better help them in their Smile goals. This is the stage where patients are assessing if the practice is the right fit for them. As they plan to visit more Dentist, they prefer to have a free consultation.

  1. EXTENDED CONSULTATION -PAID -FROM $100-300 – 30 MINUTES TO 1 HOUR

This type of extended Consult will cater to patients who have already done all their research, perhaps been to our office already and now, at this stage, ready to commit to have the Cosmetic Dentistry treatment.  In our office, this is now the stage where we spend time giving all the extended nitty-gritty informations about the treatment details, procedures, options, financing and much more  about the Cosmetic Dentistry treatment.


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Match it or beat on Cosmetic and Invisalign Treatment

 

Terms and conditions:

  1. APPLICABLE ON THE FOLLOWING SPECIFIC SERVICES OR TREATMENT ONLY: Porcelain Veneers, Composite Veneers, Snap on Smile, Crowns and Bridges & Invisalign Treatment and major Restorative/Bonding works only

    2. Send us by email evidence or proof of the competitor’s price in the form of genuine, verifiable, written quote and treatment record, no more than 30 days old, for work to be carried out on your teeth.
    The quote has to be on letterhead paper, showing treatment details in full, the tooth number, the exact material quoted, type or level of treatment, duration of treatment.
    Bring the original quote to the consultation. Our staff will ask to make a copy.

  2. We will match the price of our competitors based on EXACTLY COMPARABLE treatment materials, techniques and level of treatment.
  3. Quotes only provided to patients whereby the dentist deems the procedure suitable to your specific condition after clinically reviewing your radiographs and teeth. The dentist has absolute discretion on what is suitable for you and may refuse treatment if he/she deems the procedure not suitable for your case.
  4. If at the consultation our dentist can ascertain that he/she is happy to carry out the procedure you have been quoted for, we will not just match the price but Beat the Price by 5%!
  5. Your treatment must be booked at the time we beat the competing offer.
  6. Payment for treatment must be made in full prior to commencement of treatment or upon booking the appointment
  7. Offer is only valid to all genuine, verifiable, written quotes from a registered Dental Clinic in Melbourne and surrounding suburbs– not overseas or interstate clinics
  8. We reserve right to refuse any quotes that are not genuine
  9. Cannot be redeemed in conjunction with any other Special offer, any previous or ongoing treatment or on any discounted offer
  10. Our price Matching and/or Beating policy does not extend to the following: Special one-off or limited time offers such as those marketed by Groupon, Scoupon, Cudo, Daily Deals and the like. It also only applies to cases where the laboratory work can be certified as “Made in Melbourne”. We will not compete with work manufactured by overseas laboratories.
  11. We reserves the right to limit the quantity of treatment/service available for price-matching at our sole discretion
  12. Subject to practice promo availability. We do reserve the right to stop, modify or cancel this offer at any time without giving any prior notice. Call us to check if there has been a recent amendment on this terms and conditions
  13. Offer valid until 23rd Dec 2019. Further to this term, For all major Cosmetic works, call us to check availability or extension

DEFINITIONS;

Major Restorative or Bonding works involves doing filling or restoration works on minimum of 5 teeth restored at one time (all done in one day) to a maximum of most or all of the teeth, with Composite or Porcelain
Porcelain Veneer Level or Range involves entry level, midrange and Premium range.
Entry level are those Porcelain fabricated using a PREPLESS OR no type or preparations techniques, sample of this works includes likes of those Lumineers or Glamsmile
The procelain level or Range is affected as to what laboratory is sent to. Most Dental laboratory who operates in Australia who charges cheaper lab fees most usually have the work outsourced overseas. Midrange and Premium Level are normally done by a master ceramist who is experienced in creating the best Aesthetic results in Porcelain restoration and they normally charge higher lab fees.

Porcelain Veneer Techniques of Clinical Construction includes the Prepless Veneer or the Traditional Porcelain or with preparation methods
TYPES OF VENEER Porcelain or Composite
TYPES OF PORCELAIN VENEER MATERIALS: Zirconia either Monolithic or layered, Emax either Monolithic or layered, CEREC® Veneers (not available on our office), Feldspathic porcelain
TYPES OF CROWN materials: Zirconia either Monolithic or layered, Emax either Monolithic or layered, Gold Crown depends on the carats and volume of gold utilized, Porcelain Fused to metal or VMK, CEREC® Crowns (not available on our office)
SNAP ON SMILE OR ANY SIMILAR APPLIANCE has two types depending on coverage, One is Quadrant and this involves coverage of 6 teeth only. Full involves coverage of all the teeth per jaw


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TYPES OF INVISALIGN

Invisalign i7
Invisalign i7 offers the possibility of adjusting minor orthodontic issues. This treatment is very affordable, timely and with minimal impact on your day to day activities. Invisalign i7 is recommended for those who are experiencing small cosmetic concerns such as slight teeth crowding, minor spacing or the reversion of past orthodontic treatments.
The versatility of this program allows this to be one of the shortest treatments yet with up to seven aligners seeing results in the span of only three months.

Invisalign Lite
Much like the Invisalign i7, Invisalign Lite offers a quick, easy and manageable solution for mild malocclusions. This treatment will be appropriate for those that require more aligners and time to nurse their desired dental fulfillments.
Invisalign Lite offers up to fourteen aligners within the period of completion estimated at a total of six months. Though this treatment will lead to a great aesthetic resolution, it may not necessarily be suitable for everyone. This can only be determined during an assessment with our trained dental practitioners.

Invisalign Full
Invisalign Full is generally the most ideal treatment to undertake. Without any limitations, this package gives us the best chance in delivering an outcome that exceeds your expectations. With essentially an unlimited set of aligners provided to work with as required, Invisalign Full will be the superlative option for your dental journey.
This treatment is expected to take approximately seven to eighteen months to complete with the use of fifteen aligners or more.

Invisalign Complex*
Invisalign Complex addresses intricate dental requirements that necessitates much more attention and refinement. This is not a payment tier by Invisalign but a report by Clear Braces Centre which describes the complexity of the treatment. This may include the requirements of prolonged treatments, treatments that involve extractions and/or Invisalign treatments performed with other dental procedures. Because of this, valuations can only be established via appointment and consultation.
This procedure may be expected to last eighteen months or more. Depending on how intensive is the case, patients are normally referred to a Orthodontist


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TRADITIONAL (STANDARD) VENEER VS NO PREP OR PREPLESS VENEER?

Put on a set of traditional veneers or the modern Prepless or No-prep, and you get the smile of your choice. But not quite! The question you must ask first is which one to go for, traditional veneers or Prepless or No-prep. Traditional Veneers and Prepless or No-prep have quite a few similarities. Here is some information which will lead you towards an informed decision.

Similarities between Traditional Porcelain Veneers and No-Prep Veneers Both options:

  • Hide your dental flaws like discoloration, stains, cracked or chipped teeth, gaps, or misshapen teeth.
  • Improve your smile greatly.
  • Have quite a similar financial impact
  • Are comfortable
  • Look natural
  • Are durable
  • Will not stain or discolour
  • Custom-made for a perfect smile.

There are some differences between Traditional Veneers and No-Prep Veneers to which you need to understand. 

Here are some advantages Prepless or No-prep have over traditional veneers.

  • Thickness- Prepless or No-prep are less than half the thickness of traditional veneers, 0.2 mm vs 0.5 mm. Tooth preparation for traditional Veneer varies significantly between individuals.
  • Preparation- Prepless or No-prep require  no preparation of the teeth for their attachment. In contrast, porcelain veneers always require preparation of the teeth to create space for their attachment.
  • Loss of Enamel- Preparation involves removal of enamel to make allowance for the thickness of the veneer. This can cause temporary sensitivity to hot and cold. The teeth will also be exposed if the veneers have to be removed at some point in the future.
  • Prepless or No-prep leave your teeth in their original condition.
  • Lesser  Chairside time Required – Since there is no preparation of teeth is required, Prepless or No-prep take less time on the first appointment.  In contrast to Traditional Veneers, there is NO preparation other than smoothening out sharp or pointy corners.  Followed by impressions or taking mould of your teeth.
  • As there is no grinding, drilling, sanding,  in most cases, there is no major numbing involved, unless we will be doing minor gum surgery, aka a Gum Lift, to get all the gum levels and tooth lengths even.   As such, there is no need for temporaries in most cases.
  • The difference of process between the Prepless or No-prep vs Traditional lies mainly on the first appointment. The rest of the process like cementation is the same.

Because of their thinness, Non-Prep veneers have some limitations:

  • Do you grind Your Teeth? If you are prone to grind your teeth, both Prepless or No-prep and porcelain veneers tend to excessively grind the opposing natural teeth. You may have to teeth guards at night.
  • Bulkier feeling- Since Prepless or No-prep are bonded on the teeth without, or with minimal trimming, Prepless or No-prep give a bulkier feeling at least at the start.
  • Not Suitable for All Conditions because of their thinness about ( 0.3mm), Prepless or No-prep are not as versatile in covering dental defects and deeply stained teeth. Read More

    What Should I do?
    Which option is better in your specific case depends on your dental conditions. The best advice for you will be to decide in consultation with Dr Castro.


HOW MANY TEETH DO YOU GET VENEERS ON?

How many veneers should you get? It is a good idea to have an even number of veneers. Two, four, eight, ten or twelve veneers give the best aesthetic results.

Take a good look at this old image of Matthew Perry from his early days in Friends to see what you DON’T want.    It isn’t hard to see a few mistakes there, right?

Take another look at Matthew Perry’s smile above and you’ll understand why these 3 questions are critical:

  1. How big is your smile?  Now when you look in the mirror and smile big, how many teeth do you see?
  2. How much whiter do you want your teeth?  A little bit or a lot?  Or are you happy with the whiteness?
  3. Besides the color, do you want to change anything about the length, width, shape, or overall size?

In simple terms, the bigger your smile and the bigger the changes that you want, the more teeth have to be treated

How Many Teeth Show In Your Smile?

No – not just looking straight on – look from the sides, too.  Too many people think they only show 6 teeth, because that’s what they see in the mirror.  But if you turn your head just a little to one side, you’ll realize that you probably show at least 8 or 10 teeth total in a big grin.  You see what a big mistake that was for Matthew Perry, right?  He clearly needed 10-12 veneers, his grin is so wide. 

Of course, if you are only unhappy with 1-2 teeth in that whole smile, you always have the option of only treating those specific teeth.  Just because you show a lot of teeth in your smile doesn’t mean all of them need porcelain veneers , but if you want to change your whole smile, you do need to plan on treating ALL the teeth that show in your smile.

How Much Whiter Do You Want Your Smile?

Again, Matthew is a great example. He obviously wanted his smile to be a lot brighter; he’s in Hollywood after all.  It’s easy to see that, if you make a dramatic change in the colour of your smile, you can’t stop half way.  This is one of the most important reasons to look at how many teeth you show when smiling.  If you want much brighter teeth, you have to do all the teeth that show.  Sometimes that means doing the bottom teeth, too.

If you’re keeping the colour teeth you already have, you have more freedom to choose how many teeth get veneers.  In fact, if you like the natural colour of your teeth, you might only need to do whichever teeth you don’t like.  However, if you only get 1-2 teeth done but want your whole smile brighter, do Teeth Whitening FIRST.  Porcelain can’t be whitened!


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TREATMENT QUOTATIONS

For Extensive & Complex  Cosmetic and Full Mouth Reconstructions and General dental treatment

Patient can get an initial quotation from the clinic if you provides X-rays, dental reports or other sufficient information. On major cosmetic and general works, our practice make an attempt provide a written quotation after an overall status assessment for all our patients.

After the status assessment and consultation, the patient will receive a final written quotation, which includes a list of all cost items related to the dental treatment. If the patient accepts the final quotation, the patient has to sign it. One copy stays with the patient, the other with the clinic. Our quotation looks like an invoice, it is a cost calculation. It lists all cost items, quantities, unit prices and sum prices with disclaimer and terms and conditions at the back of the page.

Quotation for Single dental works are done mostly verbally on an implied consent of the patient, unless the patient requested a written quote. Extended written treatment quotations may incur fees based on your individual needs and the time it will take us to accomplish the written treatment estimate or Quotation.

We make an effort that the estimate on all dental procedures we have provided be as accurately as possible. Sometimes, presenting conditions encountered when the teeth are actually treated may require a change in treatment plan and fees. Treatment could be more or less extensive than originally determined. If a change occurs, we will informed you immediately and the treatment will not proceed without your approval. In certain unforeseen extensive treatment or cases, you will be referred to a specialist and any associated specialist fees is at your own expense or is not included on our fees that you have been quoted or paid.

Please take a note on the inclusion and exclusion coverage of any given written treatment fees.

A quote for dental treatment is valid for 30 days from the date of examination and treatment planning, after which time we reserve the right to revise any fee quoted.


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ACCEPTANCE OF TREATMENT

When you receive your written treatment plan and make appointments to commence treatment, it will be assumed that you have also followed the link to this document and read and understood the conditions of treatment herein. If you have any questions about your treatment or these terms and conditions of treatment, then we encourage you to contact us as soon as possible to discuss your questions. Once you have commenced treatment, you agree to accept all responsibility for ensuring completion of the treatment in a timely manner and attend for your booked appointment.

Discontinuation of Treatment by the patient.

Should you elect to cease treatment, pro rata payment must be made for professional services to that point. Zenaidy Castro P/L accepts no responsibility for the state or maintenance of your oral health from that point onwards. If requested by the patient, or if treatment discontinuation results from an unavoidable geographic relocation, will endeavour to provide the name(s) of a practitioner to refer you to. In circumstances where treatment is discontinued, no warranty exists on treatment. Should treatment be terminated, all treatment that have been provided will be paid and any remaining credit balance for services not yet provided will be refunded to you.

Discontinuation of Treatment by the practitioner.

We may reserve the right to discontinue dental treatment whenever it is considered advisable and in the best interest of you. Should treatment be terminated, any remaining credit balance for services not yet provided will be refunded to you.


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PAYMENT POLICY

Acceptance of the written treatment plan indicates your acceptance and agreement to pay all professional fees in full. For some larger treatment plans involving multiple appointments, a deposit payment may be required to reserve this amount of clinic time in our appointment book just for you. If such a deposit is required, it will be indicated in your treatment plan letter. Due to the inherent cost of certain dental laboratory procedures, we don’t provide instalment payments, unless prior third party financing have been arranged, any remaining balance of payment to be made in full at the time of initial placement of the final prosthesis. This will be irrespective of any review or adjustment phases planned for a defined follow-up period. A breakdown of progress payments required will be advised to you. A final prosthesis may not be placed if the account outstanding is not paid in full before the cementation or placement of the prosthesis and a fee may be charged if an appointment must be cancelled because of such an occurrence.

Terms of Payment On all invoices

Payment is required as the services are rendered or before initiated unless otherwise expressly agreed in writing by us. Unless otherwise agreed in writing or verbally agreed, a deposit of either fifty (50) per cent of the agreed price plus GST or full payment is payable with the signing of a booking or confirmation of a job and as set out. This deposit will be non refundable to the Patient to the extent it is required to meet the Company’s liquidated damages in event of cancellation of a booking or would be charged a $300 per hour in the event the booking made is more than 2-4 hours of the practice appointment time

Accepted methods of payments are Cash, Bank checks, Credits cards, EFTPOS or Electronic Bank Transfer payment. All EFT or third party eg Patient Financing payment, treatment is initiated once the payment amount had been credited to our accounts.
Payments via Bartercard and BBX, please call the office if we are currently trading.

Health Insurance Cover and Rebate

 If you have private health insurance with dental cover, you may be eligible for a rebate from your insurer on the cost of your dental treatment. Please note that rebate amounts are determined by your insurer and may have little relevance or correlation to the actual professional fees incurred. The association between you and your health insurer is yours alone and whilst our staff may attempt to help with processing of your health insurance claims, we have no association with any health insurer. Your policy with any outside insurer and its terms and conditions, and the level of rebate you receive is a matter between you and your insurer. Failure of your insurer to provide you with any anticipated or actual rebate is a matter between you and your insurer and does not constitute grounds for failure to pay your account with us. Patients with dental insurance, once the insurance payment is received, will be immediately responsible for what is not covered

 Tax Deductible Treatment

 If the total fees for your dental treatment for a given financial year exceeds a minimum threshold amount (presently $1500), you may be able to claim a rebate on your income tax return for a percentage of that amount, less any rebate from a health insurer. Please consult your accountant on the update information on this issues. This form does not constitute tax advice and you are advised to consult with your accountant or financial advisor to determine the availability of such a rebate in your particular instance.

Default of Payment

If the Patient defaults in any payment or becomes subject to an Insolvency Event then all moneys owing by the Patient to the Zenaidy Castro P/L shall notwithstanding that any prior agreed time for payment has not elapsed, become due and payable immediately and the Company may at its option withhold the provision of further services or cancel any Sales Contract with the Patient for the supply of Goods or Services without prejudice to the Company’s rights hereunder.

 The office reserves the right to send the account to an Solicitor for collection. In the event that the account is send to debt collector or Solicitor Patient or person in charge of the account will be responsible for all cost and fees incurred

The Company reserves the right to charge interest on overdue amounts owing to it without prior notice to the Patient at a rate of two (2) per centum (%) per annum per calendar month above that as set out from time to time under the Penalty Interest Rates Act 1983 (Vic) or at such other rate as may be fixed from time to time by the Company, such interest to be computed from the date a payment becomes overdue until payment of such monies is received in full. The Company reserves the right to withhold at any time the provision of Services and/or Goods to the Patient in the event the Patient fails to comply with the Company’s terms of payment or for any other reason.

 Any and all deposits paid to the Company by the Patient that are still in the possession of the Company on the date of receipt by the Company of notice of cancellation from the Patient shall be returned to the Patient, less the applicable cancellation fees and charges for the Company and any third party suppliers.

 Lien In addition to any lien to which the Company may by statute or otherwise be entitled, the Company shall, in the event of the Patient failing to pay any outstanding account by the Patient to the Company or the Patient entering into any scheme or arrangement with its creditors or going into receivership or liquidation (save for the purpose of reconstruction), be entitled to a general lien on all property of goods belonging to the Patient in the Company’s possession (although such Goods or some of them have been paid for) for the unpaid price of any other Services and/or Goods sold and delivered to the Patient under this or any other contract.

The Patient represents and warrants that any credit information supplied to the Company for the purchase of Goods or Services by way of a credit card is true and correct, and any charges incurred by the Company will be honoured by the Patient’s credit card company, and further that you will pay any charges incurred by the Patient at the posted prices, including any applicable taxes.

 Waiver Failure by the Company to insist upon strict performance of any term or condition herein shall not be deemed a waiver thereof or of any rights the Company may have and shall not be deemed a waiver of any subsequent breach of any term or condition.

Indemnity The Patient must indemnify and hold the Company harmless against any loss, damage or expense it may suffer or incur, or any claim which may be made against it by any person, as a direct or indirect result of any default by the Patient in fully and promptly complying with all its obligations under this Supply Contract.
The Company may rely on this indemnity as soon as the Patient defaults or any claim is made, and may pursue its rights against the Patient before, while, or after doing relying on this indemnity, or not relying on this indemnity at all.

 Disputes Any dispute or difference whatsoever arising in connection with this agreement shall be submitted to mediation in accordance with and subject to the Law Institute of Victoria’s Code of Practice for Mediation.

 We do not give any refund for any treatment that have been rendered and completed. Letting us do the work is your consent and acceptance of the treatment plan indicated and you are expected to pay all professional fees in full.



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INTERNET BANK TRANSFER DETAIL

For Bank Transfer payment, please make to:

ZENAIDY CASTRO PTY LTD

BSB 033-120

Account number: 398253

Send us by email the screenshot of the transfer receipt once you have completed the payment


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OUR 3 YEAR LIMITED WARRANTY

We Build Relationship, Not just Smiles

Everything we do at our practice is to the best of our ability. We pay attention to details, thorough and careful.
We put a lot of effort in ensuring that the precision we are working to is as fine as it can be. Every effort is made to ensure that our patients are delighted with all aspects of their treatment and our service.

Any dentist cannot sincerely and specifically predict how long his dentistry will last beyond the number of years he has been in practice. As we are dealing with human beings, biological tissue and ceramics we cannot guarantee the duration of a restoration or prosthesis in a patient’s mouth. We can only offer predictions based on an epidemiological independent clinical studies.

Inevitably, a certain percentage of restorations will break for a variety of reasons, some biomechanical others through carelessness or accident. Despite the best will and treatment, very occasionally restorations do not last as long as they should do or require updating for other reasons.

Our commitment to excel in our profession is further evident by our unique
approach to stand behind our treatment to you.

As a result, we offer limited dental warranty for the investment you have made in your dental health.
Our goal is not only to treat your current dental problems but also to educate you in
preventing further dental problems.

We would like to be proactive in helping you maintain your oral health at its
best for the years to come.

It is our commitment to remain your partners for life in achieving your optimal dental health, of course, if you choose so.

IMPLIED TERMS & WARRANTIES – 3 YEAR LIMITED WARRANTY

Treatments Under Limited Warranty

PORCELAIN VENEERS
a) The Company gives a limited warranty on these procedures for a maximum period of three (3) years. The Zenaidy Castro P/L agrees to replace or repair these procedures at no additional charge to the Patient during this 3-year period if they break, are lost or debonded as a result of normal use.

b) This warranty does not operate in the following circumstances:

i) The crown, veneer or bridge has been damaged by trauma, accidents and excessive force by severe grinding and clenching of the teeth that could also break normal healthy teeth;

ii) Neglect such as new decay, misuse, abuse, accidents or additional dental treatment done elsewhere.

c) Failure of the tooth underneath the crown or onset of root infection is not covered by the warranty.

d) Root fillings and non standard treatments are not covered by the operation of this clause.

e) The Company cannot predict, if and/or when gum or nerve treatments may be required on the covered tooth. If needed, they will require payment of additional fees by the Patient. If a veneered or onlayed tooth is damaged or decayed to the extent that a crown is necessary, the full fee originally paid for the veneer or onlay will be applied by the Company in payment towards the crown and the Patient will only be liable for payment of the difference.

The prosthetic treatment provided is warranted for replacement at no cost should a failure occur under the following conditions. Failure constitutes technical and construction faults only and does not include recurrent decay due to poor patient oral hygiene; overload failure due to patient non-compliance in wearing a prescribed splint for grinding habits (if applicable); failure due to accident or injury; failure due to wilful or habitual damage (eg. nail biting); failure due to a change in the patient’s perception of the aesthetics of the final case after completion of treatment or failure due to loss or damage whether or not due to negligence on the patient’s behalf. Other dental professionals may be involved in the provision of services in complex treatment plans. Failure of treatments performed by other practitioners is not warranted.. The limited warranty period is for 3 years from the date of initial placement of the prosthesis, and is only valid if the patient returns for annual review appointment or as prescribed on your individual cases. These appointments are to review and check the prosthesis only and may include its cleaning, however they are not a substitute for regular recall examination and tooth cleaning services. Whilst the warranted period extends to 3 years, this does not mean that your prosthesis will not last longer if well maintained. In extreme rehabilitative or reconstructive cases, the dentition may be so compromised that even complicated, high quality prostheses may have a guarded or poor long-term prognosis. In such cases a normal warranty cannot be provided. If a normal warranty cannot be applied, it will be indicated in your treatment plan letter.

The following events are not covered in general by the Company’s three year limited warranty:

a) Failure or repairs resulting from a Force Majeure Event, neglect, abuse, failure of supportive tooth or tissue structures, wilful damage to the prosthetics, improper adjustments or improper dental hygiene.

b) Failure to follow periodic (minimum 6 months or 3-6-9-12 months) dental visit as prescribed by the Company for professional exam, X-rays and cleaning.

c) Failure to complete necessary dental treatments as prescribed by the Company. The Company is not liable or responsible for the treatment or dental work done by any other dentists and there remains no obligation on the Company to rectify other dentist’s work.

The Company cannot give a 100% foreseeable prognosis if and/or when gum or nerve treatments may be required on a covered tooth. If needed by a Patient such additional Services will require payment by the Patient of additional fees. Unless otherwise advised all recommended dental treatment(s) by the Company will be performed by Dr. Zenaidy Castro (with the exception of specialist treatments specifically recommended elsewhere).


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Never feel embarrased to smile again!

Let us be your help to a handcrafted smile that will change your life.